FAQ

Please click the plus sign beside a question to view the respective answer.

Am I required to remove the sign when the property is sold?

NO. Rhino Signs removes the sign post as part of our service and is included in the installation fee. At the conclusion of the listing or when the property is sold, the agent / company must enter an order to remove the post through our Signtraker software ordering system. If the post becomes lost due to failure of the agent / company to order the removal at the end of the listing or agreement with the homeowner, they will be charged the current lost post fee.

Are you insured?

Yes, Rhino Signs, Inc. has a  $1,000,000 general aggregate liability policy for your protection.

Can I pay you for sign installation once the property is sold?

No. Payment is made when placing the order through our Signtraker ordering system.

Can I place an order online and pay with Visa/MasterCard or PayPal?

YES.  When you place an order through Signtraker, you will be invoiced immediately by Paypal giving you the option to pay by credit card.

Can the sign post stay at the listing for a long period of time with no penalty or additional fees?

At the end of six (6) months, you will receive an email explaining the post has been up for six months and will give you the option of ordering the removal of the signpost or renewing the lease for the current renewal fee.

Do extra charges apply to installations outside the Richmond Metropolitan Area?

YES.  We implement a mileage clause if the property is outside the designated area shown on our coverage page.

Do you cement the signs in the ground or dig large holes to install the posts?

NO! We use a custom built heavy-duty ground stake to avoid digging up your client’s yard. Our posts then slip over our low-invasive ground stake system to rest perfectly upright on top of the grass or ground. This insures the post does not lean, and leaves minimal marks when removed. This is one reason many agents, and brokers choose Rhino Signs time and time again!

Do you have detailed instructions on how to order through your Signtraker system?

“Click” Order New Installation TAB

Enter required information: address, City, State, Zip Code, and Any Special Instructions;

When finished, “click” the ORANGE “NEXT” Button at bottom of page;

On this page you will be able to specify the date you want the post installed (default date is four (4) business days from the order date); Please note Miss Utility’s approval can delay this installation date; In addition, you will have the ability to order two (2) post at one location (default is one (1) post; AND the color you prefer the post (default is white post);

Click the “NEXT” Button at the bottom of the page;

This page allows you to “build” the post with your personal panel configuration; If Rhino Signs does not inventory your panels and / or riders, you will see a “Customer Supplied Panel”; If Rhino Signs does inventory your panels, you will see your panels and / or riders and the quantity;

“Click” the check mark next to the quantity of the desired panel you want on the post;
This will hang the panel on the post;

If you want to hang a top or bottom rider, or a second panel, use the appropriate buttons at the bottom of the page to build the post to your preference; In addition, the price for the install (includes removal) is shown in this box;

This is important because this creates the work order our installers see and build the post to your preference; to insure the correct panel configuration, please make sure the post is finished to your satisfaction;

When finished, you must “click” the ORANGE CONFIRM ORDER button to finish the order;

You will receive a confirmation email almost immediately; If you do NOT get a confirmation email, we did NOT get your order!!!

**If order is “Designing” the order is NOT FINISHED.

When post is installed, you will receive an additional email informing you the post has been installed!

To order the “REMOVAL” of a post, click the Order Sign Removal Tab, go to your “Job Sites” and “Click” the “X” (Cancel Service Order) next to the property address you want the post removed; A confirmation email the post will be removed will be sent to you immediately; When the post is removed, the property address will show as “Completed”;

Does Miss Utility need to be called for all installations?

YES. Miss Utility has to be called by Rhino Signs, even though the agent / company may have called Miss Utility to “speed up” the process. Rhino Signs could face heavy penalties and fines if we do not call Miss Utility prior to a sign post install.  Agents / companies should allow 4 to 5 business days from the time we receive the order until the sign post is installed. Many times we can install the post in less time, but for scheduling, efficiency and customer satisfaction, please allow 4 to 5 business days.

Does Rhino Signs install sign post on Vacant Lots or Lots with building under construction?

YES. Rhino Signs will install the sign post at these locations; however, it is up to the agent / company to properly mark the property with a Lot Number sign, address or other landmark as to properly and easily identify the property for our installer. Failure to properly mark a property may result in duplicate trips and additional trip charges if the installer cannot properly determine the correct property location.

Does Rhino Signs make signs, riders or panels for the various agents or companies?

NO. Not at this time.

How do I place an order?

Go to the “Place Order” tab on our website, log in and enter your password. If this is your first order, you will be asked to request a log in and temporary password. We will send you this information and you will be set up to order in Signtraker, our new software that manages installs, removals, inventory and many other exciting new features. We have posted Instructions to order through Signtraker for your convenience on this page.

All orders for sign post installation and removals must be placed on our website through the Signtraker ordering system. We no longer accept orders via email, fax or other 3rd party messaging such as social media.

How long does it take to get my sign installed?

Rhino Signs installs signs within two (2) business days after receiving Miss Utility’s authorization that it is OK to install the sign post. We generally alert Miss Utility the same day we receive the order, or the next business day if received over the weekend or after hours.

I have panels, and want Rhino Signs to inventory my panels so I don’t have to worry about hanging the panels? Does Rhino Signs inventory the panels?

YES. We ask that you give us a minimum of ten (10) panels at the beginning of our service relationship. If Rhino Signs decides more panels are needed, we will notify the agent or company more panels are needed due to a higher demand than originally anticipated. Of course, the agent can leave the panels needed to hang at the property before the post is installed and we will be glad to hang your panels on the post. If neither of these options are convenient, we can come by your office to pick up the panels on an as needed basis, but a trip charge for each pick up will be invoiced to the agent’s account.

I have seen you post photos of your installations on social media, such as Facebook. Will you post a photo of my install on social media?

YES.  We try to post all of our installations on our Facebook page. To insure your name is “tagged” in the photo, please send us a “friend” request if we are not already your “friend” on Facebook.

If we do not tell you where to place the sign on the property, where will you place it?

We place the sign at the highest point of visibility for traffic. If the property is on the corner, we try to install the sign post near the corner so it is visible from both directions. Please understand the various localities have set back requirements we must follow, so there will be times when the sign post will have to be installed in an area that may not be the “best” available location.

In the past I have had problems with my sign posts leaning – do Rhino posts lean?

Rhino Signs has developed and built a specially designed Tough 36″ low invasive ground-stake post system. It is crafted to penetrate the ground firmly and place the sign post at the perfect height that prevents the post from leaning; especially in soft soil areas. This system also eliminates the need for us to destroy the area around the post; so upon removal, the yard/grass area will remain relatively undisturbed compared to traditional hand dug or machine post installations.

My panel may not have holes to hang the panel. Can you drill holes in my panel so it will properly hang on Rhino’s sign post?

YES.  Our installers carry drills on their vehicles. If you would request this service in the “notes” section of your order, we will accommodate that request at no charge. Please understand most panels are plastic and can become brittle with age. We cannot be responsible for cracked or damaged panels as a result of the drilling.

What color sign posts do you offer?

Our sign posts come in the popular White and Yellow (Gold) colors.  However, you can specify which you prefer when placing your order. We will also consider carrying specific color sign posts upon special request.  If interested in a different color please contact us to discuss large orders or annual commitments.

What counties or areas do you install signposts?

We install signposts throughout Central Virginia. See our coverage page and click on the radius map to see our general service areas. Please call us if you need installations outside those areas.

What do I do if the homeowner has an underground sprinkler system and / or an electric dog fence?

Since there is no way for our installers to determine where an underground sprinkler system or electric dog fence is located, the agent is required to specify an exact spot for the signpost to be located. Rhino Signs accepts no responsibility for damage to underground facilities. Locating and marking such facilities are the responsibility of the homeowner and the agent.

What happens if the sign post is damaged, vandalized, lost or stolen during my lease?

When an agent / company lease a sign post from Rhino Signs, the agent / company is responsible for the sign post from the time it is installed until Rhino Signs removes the post. If the post is damaged, vandalized, lost or stolen during this period, the agent / company could be charged a lost or damaged post fee in effect at the time of the order. In the unlikely event a part on the sign post breaks through “normal wear and tear”, such as the plastic rider clip, please call Rhino Signs and we will replace the part, immediately, at no charge to the agent or company.

What size sign panel should I have and how far apart should the grommets or holes be spaced?

Sign panels should not exceed 30″ in width. The grommets or holes at the top of the sign panel should be 18″ on center.

Still have questions? Contact Us today!